FAQs

Yes. Products sold by ResellZone undergo an authenticity check before delivery, both for new items and used products.

Our goal is to ensure that only authentic products are sold on ResellZone. You can learn more about the process on the Product Authenticity page.

The inspection is not based on a single detail. The relevant elements for the specific product are analyzed together, such as packaging, labels, materials, logos, stitching, soles, construction, proportions, accessories, and model features.

When useful for verification, UV detection tools may also be used.

Every item that passes our inspections is shipped with a ResellZone certificate of authenticity, which confirms that it has been verified according to the standards adopted by ResellZone.

Yes. A pre-owned sneaker must pass the same fundamental verification principle: it must be authentic.

For pre-owned products, the condition of the individual pair is also evaluated separately.

Included items may vary depending on the product.

In particular, in the case of pre-owned sneakers, the original box, extra laces, tags, and other accessories may not be included. Relevant information regarding the included items is indicated on the corresponding product page.

The absence of an accessory does not automatically determine that the product is inauthentic: authenticity and the completeness of the included items are two distinct aspects.

A product that does not meet the authenticity standards required by ResellZone is not delivered to the customer.

Depending on the case, ResellZone may proceed with the cancellation and refund or with a new order processing at no additional cost.

Choose the product you want, select the available size or variant, add it to your cart, and complete the checkout by entering the required information.

Before confirming your purchase, you will be able to review the products, prices, shipping, and payment method.

Once finished, you will receive a confirmation with the order number and main details.

No. You can also make a purchase without creating an account.

However, by registering, you can more easily access the features available to registered users and consult the information associated with your account.

Enter the promotional code in the designated field during checkout, before confirming the order.

Always verify that the discount has been applied correctly before completing the purchase.

A code may be expired, not stackable with other promotions, subject to a minimum amount, or excluded for certain products or categories.

Check the terms and conditions associated with the promotion. If the problem persists, contact the ResellZone team before completing your order.

Normally no. The code must be entered and applied during checkout before confirming the purchase.

Some limited edition and secondary market products may have different availability and values based on size, colorway, rarity, and market conditions.

The applicable price is the one shown for the selected variant prior to order confirmation.

Some items may be available for pre-order.

When applicable, information regarding availability and estimated timelines is indicated on the product page, during checkout, or in post-order communications.

After successfully completing your purchase, a confirmation page with your order number will be displayed, and a summary email is usually sent.

If you do not receive the email, please check your spam or junk folder.

When the order is shipped, you will normally receive a notification containing the information necessary to track the shipment.

If you have a ResellZone account, you can also consult the information available in your personal area.

Products marked with “Express 24/48h” are available for faster order processing.

After being handed over to the courier, delivery typically takes 1–3 business days in Italy and 2–5 business days in Europe.

Times may be longer for islands, remote locations, or in the presence of particular circumstances.

Some items may be orderable even when they are not immediately available in the ResellZone warehouse.

For these products, the estimated delivery time can vary roughly from 3 to 20 working days, depending on their availability.

For orders destined for Italy, standard shipping is free on orders over €200, subject to any different conditions or promotions indicated on the Site.

For other orders, the actual applicable cost is shown in the shopping cart or during checkout before confirmation.

Yes, to the destinations made available during checkout.

Costs, methods, and delivery times may vary depending on the selected country.

For shipments within the European Union, import customs duties are not normally applied between member states.

For destinations outside the European Union, however, duties, taxes, or other charges provided for by the destination country may apply.

When the parcel is handed over to the courier, you will normally receive a link or the information needed to track the shipment.

It may take a few hours for the tracking to be updated.

ResellZone cannot guarantee a specific delivery date or time.

Once the package has been collected, any additional options available depend on the service offered by the courier.

If you notice an error, contact ResellZone as soon as possible.

If the order has already entered the preparation phase or has been handed over to the courier, it may no longer be possible to modify or cancel it.

However, the rights provided for online purchases remain applicable, including the right of withdrawal where provided.

Contact the ResellZone team as soon as possible if you need to correct your address.

If the package has already been handed over to the courier, the change may no longer be possible or it could result in a delivery delay.

If the package shows openings, damage, or obvious signs of tampering, we recommend that you accept it with a specific reservation, indicating the anomaly found where possible.

Then contact ResellZone promptly, providing your order number and attaching photographs of the packaging, the label, and any damaged product.

First, verify that the package has not been received by a family member, colleague, concierge, or another person present at the address, and check for any notes from the courier.

If you are still unable to locate it, contact ResellZone, providing your order number.

When in-store pickup is available for an order, the option will be shown during the checkout process.

Always wait for confirmation that your order is ready before heading to the store.

Depending on the order and the options shown at checkout, ResellZone accepts credit and debit cards, PayPal, Apple Pay, Google Pay, Klarna, HeyLight, Satispay, and bank transfer.

The methods actually available are always shown during checkout.

No. ResellZone does not offer cash on delivery.

Yes, when available at checkout, you can use the installment solutions offered by Klarna and HeyLight.

Klarna may allow you to split your payment into 3 installments, while HeyLight may offer solutions ranging from 4 up to 24 installments.

Availability, requirements, number of installments, and terms are set by the respective provider.

Electronic payments are processed through specialized providers and may be subject to authentication systems and anti-fraud checks.

ResellZone does not directly store complete card details when these are handled by the relevant payment provider.

A payment may be declined by the provider or financial institution for several reasons, including security checks, card limits, incomplete authentication, or insufficient funds.

If the issue persists, please check with your institution or, if available, try another payment method.

The order is normally processed after receipt and verification of the payment.

Follow the instructions received and correctly enter the requested information in the payment reference to allow us to associate the payment with the order.

You can access the Account section of the Site and follow the instructions provided to register or log in.

No. You can also place an order without being registered.

Go to the Account section and follow the instructions provided to recover or verify your access using the e-mail address associated with your profile.

If you continue to experience problems, please contact Customer Support.

Editable information can be managed through your personal area.

For data regarding an order already placed, such as the shipping address, please contact ResellZone as soon as possible.

Yes. ResellZone sells new products and a dedicated selection of pre-owned sneakers.

Used products are clearly identified on their respective product pages.

Each used pair is evaluated individually.

The product page may indicate a condition score, photographs of the available pair, and information regarding any signs of wear, the box, and accessories.

Authenticity and condition are two different assessments: a sneaker may show normal signs of wear and still be authentic.

Used product pages are designed to document the condition of the specific unit available.

We therefore recommend that you carefully check the images, description, condition rating, and included accessories before purchasing.

Some materials can change over time even when a sneaker has remained unused, especially in the case of models produced many years prior.

The age of the product and the normal evolution of materials do not, however, eliminate the rights granted to the consumer in the presence of an actual lack of conformity.

For purchases made by consumers, the legal guarantee of conformity applies to new products, with the seller being liable for defects that appear within two years of delivery.

For products expressly sold as used, ResellZone and the consumer agree on a period of liability for the Seller of one year from delivery, within the limits permitted by law.

Products physically available in store can generally be tried on, depending on the type of item and current in-store availability.

If you would like to try a specific model or size, we recommend contacting us before your visit.

If you have purchased online as a consumer, except for the exceptions provided by law, you may exercise your right of withdrawal within 14 calendar days of delivery.

It is not necessary to provide a reason.

The product must be returned within 14 days of the withdrawal notification, following the instructions received.

Yes. The fact that a product was sold as used does not automatically exclude the right of withdrawal provided for online purchases made by a consumer.

The product will be evaluated taking into account the condition in which it was sold and any modifications or additional signs of wear following delivery.

Unless otherwise indicated or agreed upon with ResellZone, the direct costs of return shipping are to be borne by the customer.

During the withdrawal period, you may examine the product to the extent necessary to establish its nature, characteristics, and functioning.

You are liable for any diminished value resulting from handling other than what is necessary to evaluate it.

We therefore recommend that you take care of it, along with the packaging, tags, and accessories received, and that you try on footwear on a clean surface.

Yes, for eligible products, ResellZone offers a commercial size exchange service within 14 days of delivery, subject to the availability of the replacement size.

For the first exchange, the shipping cost of the product to ResellZone is borne by the customer, while the shipping of the new size is free of charge.

For any subsequent exchanges, a fee of €8 is applied for the new shipment, in addition to the return shipping cost.

In the event of a valid withdrawal, ResellZone will issue a refund without undue delay and in any case within the terms provided by law.

The refund may be withheld until receipt of the product or until proof of its shipment has been provided, whichever is earlier.

After the refund is issued, the time it takes for the amount to become available depends on the payment method and the financial institution.

Refunds are normally made using the same payment method used for the purchase, unless otherwise agreed or in cases where this is not technically possible.

No. An incorrect, damaged, defective, or non-conforming product must be handled as a support request and not as a simple size exchange.

Contact ResellZone before shipping anything and provide your order number, the product in question, a description of the issue, and any useful photos or videos.

The 14-day right of withdrawal described for distance purchases applies to orders placed online.

For purchases made directly in a physical store, the same right of withdrawal does not apply automatically, without prejudice to other rights provided by law, including the legal guarantee of conformity.

The fit may vary depending on the brand, model, and foot shape.

We recommend that you always check the European size and any information provided in the product description.

Nike Dunks generally fit true to size. In most cases, you can go with the Nike size you usually wear.

Foot shape and personal preference may still influence your choice.

Nike Air Force 1s tend to run large.

In many cases, it may be helpful to consider going half a size down from your usual Nike size, while those with wide feet may prefer their usual size.

Air Jordan 4s generally fit true to size for a standard foot.

If you have a wider foot, you may want to consider going up half a size.

The New Era 59FIFTY is a fitted cap and is therefore offered in specific sizes.

To choose your size, use a tailor's tape measure and measure the circumference of your head, passing the tape just above your eyebrows and ears.

Then, compare the measurement in centimeters with the size indicated for the cap.

It depends on the silhouette and the specific variant.

Models such as the 9FIFTY, 9FORTY, and 9TWENTY may be available in adjustable configurations, while the 59FIFTY is typically fitted.

Always check the description and size of the specific product before purchasing.

Clothing fit can vary significantly from one brand to another and even between different collections from the same brand.

Check the information on the product page and, if you are undecided between two sizes, contact ResellZone, indicating the product and your measurements.

You can subscribe via the appropriate field on the Website by entering your e-mail address and confirming your subscription when prompted.

You can unsubscribe at any time using the link at the bottom of the promotional communications received.

Unsubscribing does not prevent the sending of service communications necessary for managing any orders.

The ResellZone store is located at:

Corso Mazzini 8
47521 Cesena (FC)
Italy

Yes. If you would like to see or try on a specific product or size, we recommend contacting the team before your visit, as online availability and stock physically present in the store may vary.

You can use the Contact Us page, write to resellzone.cesena@gmail.com or contact ResellZone on WhatsApp at +39 379 185 4472.

ResellZone Customer Service is available from Monday to Friday, from 9:00 am to 8:00 pm, excluding public holidays.

You can also consult the following pages:

• Product Authenticity
  
• Shipping and Delivery
  
• Payment Methods
  
• Size Exchanges, Returns and Refunds
  
• Withdrawal Form
  
• Terms and Conditions of Sale