On this page, you will find all information regarding shipping, delivery times, tracking, and receipt of ResellZone orders.
The times indicated are estimates and may vary based on product availability, destination, and the shipping service used. Specific information available for each individual order is displayed during the purchase process and in subsequent communications from ResellZone.
Delivery Times
Delivery times depend on the availability indicated for the product.
Express 24/48h Products
Products marked with the label “Express 24/48h” are available for faster order processing.
Once handed over to the courier, delivery typically takes:
- 1–3 business days in Italy;
- 2–5 business days in Europe;
- variable timeframes for other destinations that may be available at checkout.
Additional time may be required for Calabria, Sicily, Sardinia, smaller islands, and remote or hard-to-reach locations.
Products without Express 24/48h label
Some products on ResellZone can be ordered even when they are not immediately available in our warehouse.
For these items, the estimated timeframe may vary approximately from 3 to 20 business days, depending on product availability.
Any more specific information regarding availability or expected lead times is indicated on the product page, during purchase, or communicated to the customer subsequently.
Order Preparation
Orders are processed from Monday to Friday, excluding public holidays.
Orders placed during the weekend or on a public holiday generally begin processing on the first following business day.
For immediately available products, order processing typically takes up to 2 business days before being handed over to the courier.
For products not immediately available, order preparation follows the timeframe indicated for the respective product.
Free shipping in Italy
Standard shipping in Italy is free for orders over €200, unless otherwise specified by different conditions or promotions indicated on the Site.
For orders of an amount equal to or less than the established threshold, the shipping cost is shown in the cart or during checkout before purchase confirmation.
For shipments to other countries, available costs and methods are calculated and displayed during checkout based on the selected destination.
Shipping Destinations
ResellZone ships to the destinations made available during checkout.
Shipping methods, related costs, and timeframes may vary based on the country or geographic area selected.
If a specific destination is not available during checkout, it means that it is currently not possible to complete shipping to that area directly through the Site.
Shipment Tracking
When the order is handed over to the courier, the customer normally receives a notification containing the information necessary to track the shipment.
Tracking may take a few hours to update in the courier's systems.
Once the package has been picked up, updates regarding transit and delivery are provided based on information made available by the carrier.
Possible delivery delays
The delivery times indicated on the Site are estimates and may be subject to change due to circumstances not directly controllable by ResellZone, such as:
- exceptional weather conditions;
- strikes or interruptions of transport services;
- periods of high shipping volume;
- holidays;
- customs checks, where applicable;
- carrier operational issues;
- remote or hard-to-reach destinations;
- force majeure events.
In the event of a significant delay, ResellZone will work with the customer and the carrier to verify the status of the shipment.
In relations with consumers, the terms and rights provided by current legislation regarding the delivery of goods remain applicable in any case.
When is delivery considered completed?
In relations with the consumer, delivery is considered completed when the customer, or a third party designated by them other than the carrier, physically acquires possession or control of the product.
The risk of loss or damage to the product for causes not attributable to the customer passes to the consumer at the moment in which the latter, or the third party designated by them, physically comes into possession of the goods, except in cases otherwise provided by law.
Receiving the package
ResellZone orders are carefully packed and sealed before being handed over to the courier.
At the time of delivery, we recommend you verify:
- that the package is intact;
- that it does not show obvious openings, tears, or damage;
- that the closing systems do not show obvious signs of tampering;
- that the number of packages received corresponds to what is expected.
Damaged or tampered package
If the package shows damage, openings, or obvious signs of tampering, we recommend that you accept the delivery with specific reservation, indicating where possible the type of anomaly found.
Subsequently, contact ResellZone promptly via the Contact Us page, providing:
- order number;
- description of the problem;
- photographs of the outer packaging;
- photographs of the shipping label;
- any photographs of the damaged or missing product.
The presence of a specific reservation may facilitate the processing of the claim with the courier.
Accepting the package without reservation does not automatically imply the loss of the rights granted to the consumer by applicable law.
Damaged, incorrect, or non-conforming product
If the outer packaging is intact but, once the package is opened, you find a product that is damaged, incorrect, defective, or does not conform to the order, contact ResellZone without shipping the item back on your own.
You can use the Contact Us page, indicating the order number and attaching any photographs useful for verification.
These requests are separate from the standard right of withdrawal and are managed according to applicable regulations, including the legal guarantee of conformity when the requirements are met.
Undelivered package
The customer is responsible for the accuracy and completeness of the data provided for delivery, including address, name, contact details, and other information necessary for the courier.
If a package cannot be delivered for reasons directly attributable to the customer, for example:
- incorrect or incomplete address;
- incorrect or insufficient contact information;
- failure to collect from the point indicated by the courier;
- unjustified refusal of delivery;
the package may be returned to ResellZone.
In these cases, ResellZone may charge the customer, within the limits permitted by applicable law, for the actual costs incurred for the return of the package and/or for a new shipment.
Simple failure to collect or refusal of delivery does not automatically equate to the exercise of the right of withdrawal.
To properly exercise the right of withdrawal, you must follow the procedure indicated on the Withdrawal Form page.
Order marked as delivered but not received
If the tracking indicates that the package has been delivered but you cannot find it, first verify that:
- it was not received by a family member, colleague, doorman, or other person present at the address;
- it was not left in a location indicated by the courier;
- the address entered in the order is correct.
If the package is still not found, promptly contact ResellZone via the Contact Us page, indicating the order number.
The team will be able to perform the necessary checks with the carrier.
Condition of sneaker boxes
ResellZone also pays particular attention to the packaging of original sneaker boxes.
However, especially for limited edition products, older items, or products from the secondary market, the box may show slight aesthetic marks, imperfections, or normal wear compatible with its function as packaging and the age of the product.
When the condition of the packaging presents significant characteristics already known to ResellZone, these may be indicated on the product page or documented through related images.
For products sold as used, the presence, absence, and condition of the box are evaluated in relation to what is indicated in the relevant product page.
Any minor imperfections of the box that do not affect the product do not automatically constitute a defect in the product itself. Consumer rights remain unaffected in the event that the goods or what was promised on the product page do not correspond to what was actually received.
Returns and size exchanges
To learn about the methods for returns, size exchanges, the right of withdrawal, and refunds, consult the Size Exchanges, Returns, and Refunds page.
To formally communicate the exercise of the right of withdrawal, you can instead use the Withdrawal Form.
Need assistance?
For information on an order, an ongoing shipment, or a problem related to delivery, you can contact the ResellZone team via the Contact Us page.
You can also consult: